| Payments, Refunds and Disputes |
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Payment Information
Please Note: our online store is a division of Little Options Ltd.
Payment Terms
All prices and charges are in New Zealand dollars ($NZD) and include 12.5% GST. We currently only deliver to New Zealand addresses, however we welcome overseas customers who wish to purchase Baby Banz for delivery to a New Zealand address.
Customers can pay for purchases by credit card using either Visa or MasterCard, or by bank deposit, using internet banking or at a Westpac branch.
An order confirmation will be sent to you by e-mail after you complete your order. If you do not receive the confirmation e-mail, please contact us by clicking order confirmations or by phone on 09 521-5795. If you choose to pay by bank deposit, the confirmation e-mail will contain our bank account details. Orders will be dispatched after the funds have cleared.
Credit card payments are processed through Paystation NZ and Westpac Internet Payment Solutions. After you have completed your credit card payment, please make sure you click "Continue" to be returned to the Baby Banz website.
You must return to the Baby Banz website for your order to be created in our system. Orders will be dispatched by the next business day.
Credit card information not seen or held by merchant
No credit card information is seen or held by us. Secure credit card transactions are performed through our 3rd party provider, Paystation NZ. Their interface allows us to provide the most secure method of payment processing for customers. Whilst protecting our customer's private details it also allows us to participate in the Verified by Visa and MasterCard Securecode schemes.
Exchange Rate variations:
If you are outside New Zealand and choose to pay by credit card, the price advertised might not be the same price charged to the credit card account, due to exchange rate fluctuations. This means that because we are based in New Zealand, we have to convert your purchase to New Zealand dollars at the exchange rate on the day it is processed.
Refunds:
If an order fails to reach you or arrives in a faulty condition due to manufacturing defects you can choose to have a full refund rather than receiving a replacement. In this case please contact us at refunds or by phone on 09 521-5795, and we will arrange to refund your purchase in full.
Disputes:
In the unlikely situation that a dispute arises from a purchase, please contact us at enquiries. You have the rights and remedies available under the Consumer Guarantees Act 1993. If the dispute relates to the use of a credit card, you may also contact the credit card issuer to seek their advice.
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